In order to ensure transparency and give you more control over your personal information, this privacy policy (“Privacy Policy”) governs how we, Cha Games Ltd.  (“Cha Games”, “we”, “our” or “us”) use, collect and store personal information that we collect or receive from or about you (“you”) when you make use of, or interact with our mobile application (the “App”).

We greatly respect your privacy, which is why we make every effort to provide a platform that would live up to the highest user privacy standards. Please read this Privacy Policy carefully, so you can fully understand our practices in relation to personal information.

Important note: Nothing in this Privacy Policy is intended to limit in any way your statutory rights, including your rights to a remedy or other means of enforcement. 

Table of contents: 

1. What information we collect, why we collect it, and how it is used

2. How we protect and retain your personal information

3. How we share your personal information

4. Your privacy rights 

5. Use by children

6. Interaction with third party products

7. Analytic tools/ Cookies

8. Specific provisions applicable under California privacy law

9. Contact us

 

Cha Games’ mission is to create a social platform of variety of mini-games you can play with friends, family and other players around the world.  

 

This Privacy Policy can be updated from time to time and, therefore, we ask you to check back periodically for the latest version of this Privacy Policy.  If we implement material changes in the way we use your information, in a manner that is different from that stated at the time of collection, we will notify you by posting a notice on our App or by other means and take any additional steps as required by applicable law.

 

1. WHAT INFORMATION WE COLLECT, WHY WE COLLECT IT, AND HOW IT IS USED
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 (i) We Process the Following Personal Information: 
a. Information provided through the App. We collect personal information that you voluntarily provide, such as your user name, email address, and password, as well as any other information that you decide to provide us. 
b. Information automatically collected. We may automatically collect certain information through your use of technologies such as pixels, SDK, tracking technologies and similar identifiers (“Technologies”). This information may include your Internet protocol (IP) address, and other device identifiers that are automatically assigned to your device, browser type and language, geo-location information, hardware type, operating system, internet service provider and other information about actions taken through the use of the App.

 

 (ii) We process information for the following purposes: 

a. To provide you with the App. We will use the information, including, without limitation, for the following purposes: (i) allow you to create an account; (ii) to provide you the App and to process your requests; (iii) communicate with you about your use of the App and for support purposes; (iv) fulfill any instruction and/or request made by you in the context of the App; (v) send you push notifications and/or emails and notifications regarding your account or certain features of the App, including, updates pertaining to your subscription, and related to the services we provide you with; (vi) to personalize and customize your experience with our App; and (vii) to generally administer and improve the App. 

b. For Administrative Purposes. Cha Games may use your information (i) to respond to your questions, comments, and other requests for customer support, or information, including information about potential or future services; (ii) for internal quality control purposes; (iii) to establish a business relationship; and (iv) to generally administer the Cha Games App.

c. To Market our App. Cha Games may use information to market the company and the App. Such use includes (i) notifying you about offers and services that may be of interest to you; (ii) tailoring content, advertisements, and offers for you, including, targeting and re-targeting practices; (iii) conducting market research; (iv) developing and marketing new products and services, and to measure interest in Cha Games' services; and (v) other purposes disclosed at the time you provide information; (vi) as you otherwise consent.

d. Security purposes. Some of the abovementioned information will be used for detecting, taking steps to prevent and prosecuting fraud or other illegal activity; to identify and repair errors; to conduct audits; and for security purposes. Information may also be used to comply with applicable laws, with investigations performed by the relevant authorities, law enforcement purposes, and/or to exercise or defend legal claims. 

e. De-identified and Aggregated Information Use. In certain cases, we may or will anonymize or de-identify your Information and further use it for internal and external purposes, including, without limitation, to analyze and improve Cha Games products and services (including through the use of artificial intelligence) and for research purposes. We may use this anonymous or de-identified information and/or disclose it to third parties without restrictions (for example, in order to improve our services, the App and enhance your experience with them and/or to develop new product features and improve existing offerings).

f. Technologies. We, as well as third parties that provide content, advertising, or other functionality on the App, use Technologies to automatically collect information through the App. We use Technologies that are essentially small data files placed on your device that allow us to record certain pieces of information whenever you visit or interact with the App. 
 

 2. HOW WE PROTECT AND RETAIN YOUR PERSONAL INFORMATION
a. Security
We have implemented and maintain reasonable technical, organizational and security measures designed to protect your information. However, please note that we cannot guarantee that the information will not be compromised as a result of unauthorized penetration to our servers. As the security of information depends in part on the security of the computer, device or network you use to communicate with us and the security you use to protect your user IDs and passwords, please make sure to take appropriate measures to protect this information.

b. Retention of your information

Your information will be stored until we delete our records and we proactively delete it, or if you send a valid deletion request. Please note that in some circumstances we may store your information for longer periods of time, for example (i) where we are required to do so in accordance with legal, regulatory, tax or accounting requirements, or (ii) for us to have an accurate record of your dealings with us in the event of any complaints or challenges, and/or (iii) if we reasonably believe there is a prospect of litigation relating to your information or dealings.
 

3. HOW WE SHARE YOUR PERSONAL INFORMATION 

In addition to the recipients described above, we may share your information as follows: 

a.The information Cha Games gathers is shared with our partners and other third parties. 

b. We may also share information with our affiliated companies about you. 

c. We may use third party service providers to process your information for the purposes outlined above, including, without limitation: 

       -With cloud service providers for hosting purposes;

       -With email providers, marketing, CRM, other similar tool providers; 

       -With analytic companies, in order to help us understand and analyze information we collect in accordance with this policy

d. To the extent necessary, with regulators, courts, banks or competent authorities, to comply with applicable laws, regulations and rules (including, without limitation, federal, state or local laws), and requests of law enforcement, regulatory and other governmental agencies or if required to do so by court order, as well as for internal compliance procedures and to protect the safety, security, and integrity of Cha Games, our App, customers, users, employees, property, and the public.

e. If, in the future, we sell or transfer, or we consider selling or transferring, some or all of our business, shares or assets to a third party, we will disclose your information to such third party (whether actual or potential) in connection with the foregoing events (including, without limitation, our current or potential investors). In the event that we are acquired by, or merged with, a third party entity, or in the event of bankruptcy or a comparable event, we reserve the right to transfer, disclose or assign your information in connection with the foregoing events.

f. Where you have otherwise provided your consent to us for sharing or transferring your information.

 

If you want to receive the list of the current recipients of your personal information, please make your request by contacting us to team@cha-games.com.

 

4. YOUR PRIVACY RIGHTS

a. The following rights (which may be subject to certain exemptions or derogations) shall apply to certain individuals (some    of which only apply to individuals protected by specific laws):

i. You have the right to withdraw consent to the processing, where consent is the basis of processing. 

ii. You have the right to access the personal information that we hold and request further details about how we process it, under certain conditions.

iii. You have the right to demand rectification of inaccurate personal information about you.

iv. You have the right to object to unlawful data processing under certain conditions.

v. You have the right to the erasure data about you under certain conditions.
 

b. You can exercise your rights by contacting us at team@cha-games.com. You may use an authorized agent to submit a request on your behalf if you provide the authorized agent written permission signed by you. To protect your privacy, we may take steps to verify your identity before fulfilling your request. Subject to legal and other permissible considerations, we will make every reasonable effort to honor your request promptly in accordance with applicable law or inform you if we require further information in order to fulfil your request. When processing your request, we may ask you for additional information to confirm or verify your identity and for security purposes, before processing and/or honoring your request. We reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive. In the event that your request would adversely affect the rights and freedoms of others (for example, would impact the duty of confidentiality we owe to others) or if we are legally entitled to deal with your request in a different way than initial requested, we will address your request to the maximum extent possible, all in accordance with applicable law.

 

 5. INTERNATIONAL TRANSFERS OF PERSONAL INFORMATION 

a. We store the personal information with the following storing companies: 1. Firebase - California – US; 2. PlayFab - Seattle, Washington – US.

b.  In order to run our business and provide our App to you, we transfer personal information to certain countries around the world, including to our affiliates and service providers, many of whom are located outside of your jurisdiction. Therefore, your personal information may be processed in countries with privacy laws that are different from privacy laws in your country. Whenever we make such transfers, we will use commercially reasonable efforts to implement an appropriate level of protection to your personal information by implementing at least one of the following safeguards:

i. making sure the destination country has been deemed to provide an adequate level of protection for personal          information; and/or

ii. by executing implement data onward transfer instruments such as data processing and protection agreements.

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6. USE BY CHILDREN
We do not offer our products or services for use by children and, therefore, we do not knowingly collect information from, and/or about children under the age of 18. If you are under the age of 18, do not provide any information to us without the involvement of a parent or a guardian. In the event that we become aware that you provide information in violation of applicable privacy laws, we reserve the right to delete it. If you believe that we might have any such information, please contact us at team@cha-games.com.

 

7. INTERACTION WITH THIRD PARTY PRODUCTS
We enable you to interact with third party websites, mobile software applications and products or services that are not owned, or controlled, by us (each, a “Third Party Service”). We are not responsible for the privacy practices or the content of such Third Party Services. Please be aware that Third Party Services can collect information from you. Accordingly, we encourage you to read the terms and conditions and privacy policies of each Third Party Service.

 

8. ANALYTIC TOOLS 

a. Playfab. The App uses a tool called "Playfab" to collect information about use of the App, to monitor how you interact with the game and with other players, to authorize multiplayer users and provide multiplayer functionality. We may collect and store this information. Any such information is stored by Playfab. More information at https://playfab.com/privacy/.  

b. We reserve the right to remove or add new analytic tools, cookies, pixels and other tracking technologies.
 

9. CONTACT US
If you have any questions, concerns or complaints regarding our compliance with this notice and the data protection laws, or if you wish to exercise your rights, we encourage you to first contact us at team@cha-games.com.